Privacy Policy jomkiss9

We collect two main categories of information: information you provide directly and information collected automatically when you use our platform.

Information you provide directly:

• Full name as it appears on your official identification document (MyKad or passport)
• Active email address used for account registration
• Valid mobile phone number for verification purposes
• Date of birth to ensure compliance with the minimum age requirement of 21 years
• Payment information including e-wallet numbers (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow details and bank account information for FPX transactions
• Residential address for compliance and identity verification requirements

Information collected automatically:

• Your device's IP address and relevant geographic location information
• Device type, operating system and internet browser used
• In-platform activity logs including games played, deposit and withdrawal amounts
• Cookie data and session identifiers for user experience purposes
• Technical information required for account security and fraud detection

The information collected is used specifically for the following purposes in the context of operating the jomkiss9 platform:

• Account management: Creating and maintaining your user account, including the identity verification process (KYC) required by our international licensing.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH), as well as withdrawals within 15 minutes to 2 hours.
• Bonus administration: Accurately calculating and allocating your 150% welcome bonus of up to RM1,000 and your VIP Bronze, Silver and Gold programme benefits.
• Customer support: Providing assistance via 24/7 live chat and email in Bahasa Melayu and English.
• Security and fraud prevention: Detecting suspicious activity, preventing unauthorised access and maintaining the integrity of our platform.
• Legal compliance: Meeting the reporting and compliance requirements set by the international regulatory bodies that license our operations.
• Service communications: Sending important notifications relating to your account, transactions, security updates and policy changes.

jomkiss9 does not sell or trade your personal information to outside parties. However, we share data with selected third parties in limited and specific circumstances as follows:

• Payment processors: Required transaction information is shared with e-wallet processors, online banking and cryptocurrency platform providers integrated into our system, solely to complete your transactions.
• Technology service providers: Third parties that support the technical operations of our platform, including cloud and cybersecurity service providers, subject to strict confidentiality agreements.
• Regulatory authorities: Where required by law or by regulatory bodies under our international licensing, we may need to disclose certain information to the relevant authorities.
• Game content providers: Limited technical data required by game providers to ensure a smooth gaming experience, without fully disclosing your financial or personal identification information.

In all cases of data sharing, we ensure that third parties are bound by confidentiality and data protection obligations equivalent to our own standards. We do not permit them to use your data for any purpose other than those specified.

The jomkiss9 platform uses cookies and similar tracking technologies to improve the user experience and maintain the security of your session.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting the usability of the platform.
• Performance cookies: Collect information about how you use our platform so we can improve its functionality and speed.
• Preference cookies: Store your chosen settings such as language and display preferences so you do not need to reconfigure them each time.

You can manage cookie settings through your internet browser at any time. However, blocking essential cookies may affect your ability to log in or use certain features on the jomkiss9 platform.

We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure:

• 256-bit SSL/TLS encryption for all data transfers between your device and our servers
• Password storage using strong cryptographic hashing algorithms — we cannot read your password ourselves
• Strict internal access controls — only staff who need access for their job duties can view user data
• Continuous security monitoring and periodic penetration testing by independent cybersecurity experts
• Clear security incident response procedures, including notification to affected users in the event of a serious data breach

While we take all reasonable measures, no data transmission system over the internet can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and for using a strong, unique password.

Based on the international privacy principles we follow, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of data that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request deletion of your data, subject to our legal retention requirements.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances.
• Right to object: You may object to the processing of your data for direct marketing purposes.
• Right to data portability: You have the right to receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact the jomkiss9 customer support team via 24/7 live chat or email at [email protected]. We will respond to your request within a reasonable timeframe.

As an online casino platform operating under an international licence, your personal information may be transferred to and stored on servers located outside Malaysia. Such data transfers occur in the following circumstances:

• Data storage in secure cloud data centres under our strict control
• Transaction processing through regulated international payment networks
• Technical support and operations related to our international licence

In all cases of cross-border data transfers, we ensure equivalent protection measures are applied, including the use of standard data transfer agreements and binding contractual protection clauses. We will not transfer your data to jurisdictions that do not provide an adequate level of data protection without first obtaining your consent or ensuring appropriate protection mechanisms are in place.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our privacy team through the following channels:

• Email: [email protected]
• Live chat: 24/7 support in Malay and English via the live chat icon at the corner of the platform

We also reserve the right to update this Privacy Policy from time to time to reflect changes in service practices, legal requirements or licensing conditions. The latest version will always be available on this page with an updated effective date. Continued use of the jomkiss9 platform after posted changes is considered your acceptance of the amended policy.